Cancellation, Refund, No Shows, Rescheduling and Reservation Change Policy

1. Cancellations and Refunds All cancellations and reservation changes are subject to the applicable terms, conditions, restrictions, and fees outlined by Blue View Excursions and the relevant tour operator.Where a cancellation is permitted, any payments received will first be applied toward applicable cancellation charges. Any remaining refundable balance will be returned to the client, where applicable.To request a cancellation and receive a refund, if eligible, clients must contact Blue View Excursions and obtain written confirmation of the cancellation. Refund eligibility and the amount refunded will depend on the applicable cancellation terms and the timing of the request. Additional cancellation charges may apply during holiday periods or for specific tours and services. 2. Changes to Reservations All requests to amend an existing reservation are subject to availability and approval by Blue View Excursions and/or the relevant tour operator. Changes must be confirmed in writing and may be subject to additional fees or charges. Clients wishing to make a reservation should contact Blue View Excursions directly. Requested changes are not guaranteed until written confirmation has been received- bookings@blueviewslu.com , info@blueviewslu.com or 1 758 584 8244 . 3. Important Notice Cancellation charges, where applicable, represent agreed compensation for costs and losses associated with the cancellation and are not intended as a penalty. Clients are encouraged to review the applicable cancellation terms before confirming a booking. By confirming a reservation with Blue View Excursions, clients acknowledge and agree to the applicable cancellation, refund, and reservation change policy. Please note: No refunds or adjustments will be made for any portion of a tour or associated services that is not utilized by the client. Prepaid Tour & Excursion Reservations By booking a tour or excursion through Blue View Excursions or A’ila Resorts & Residences, including any affiliated accommodation, you authorize us to arrange the reservation and charge your designated payment method for the total booking price. All reservations are subject to the applicable booking, payment, cancellation, and refund policies. Private, Bespoke, Charters, & Large Groups Experiences • Within 45 days : Full refund • Within 30 days : a 50 % cancellation fee applies. • Within 15 days : a 75% cancellation fee applies. • Within 10 days : a 100% cancellation fee applies. Resort Guest • Within 7 days : Full refund • Within 72 days: 25% cancellation fee applies • Within 48 hours: a 50% cancellation fee applies. • Within 24 hours of any cancellation, or No-Shows: subject to a 100% charge. No-Show, Late-Arrival and Rescheduling Policy No-Shows: Guests who fail to arrive for their confirmed tour, excursion, transfer, or photography session without prior notice will be considered a no-show. No refunds will be issued for missed bookings. Late Arrivals: Guests are responsible for arriving at the designated meeting point at the confirmed time. Late arrivals may result in reduced service time or forfeiture of the booking, depending on the tour schedule and operator’s discretion. No refunds or adjustments will be made for services missed due to late arrival. Rescheduling: Requests to reschedule must be submitted to Blue View Excursions in advance and are subject to availability, the applicable cancellation policy, and approval by the relevant tour operator. Additional fees may apply. Missed Departures: Tours and excursions operate according to confirmed schedules. If a guest misses a scheduled departure, Blue View Excursions will make reasonable efforts to explore alternative arrangements, where available; however, additional costs may apply, and a replacement booking is not guaranteed. Unforeseen Circumstances: Where a tour or service is delayed, rescheduled, or cancelled by Blue View Excursions or the service provider due to weather, safety concerns, or other circumstances beyond their control, guests will be advised of the available alternatives in accordance with the applicable booking policy. Bank and Credit Card Transaction Fees Your bank or credit card provider may apply additional fees for international or cross-border transactions when you book tours, photography, transfers or excursions through our website or A'ila Resort and Residences. These charges are determined solely by your financial institution and are outside the control of Blue View Excursions, A’ila Resorts & Residences, and their affiliated accommodations. For clarification regarding any additional fees on your statement, please contact your bank or card provider directly.